# Returns Management

## Returns Management

Transform returns from a cost center into a strategic advantage across one connected reverse supply chain.

[Calculate Your ROI](https://now.blueyonder.com/returns-roi-calculator "Calculate Your ROI") [Explore Our Expanding Capabilities](/content/media/2025/blue-yonder-acquires-optoro "Explore Our Expanding Capabilities"/index.html)

### A smarter, connected AI-driven reverse supply chain

Powered by Smart Disposition, and embedded AI across every stage of return – From initiation to reclaimed inventory back on the shelf.

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### Proven results for our customers

> 0 million returns handled each year  
> +0 NPS across millions of returns  
> 0.00 out of 3 CSAT scores across millions of consumers

### Transform Returns Management with Blue Yonder

- Smart Disposition  
- Drop-off Kiosks  
- Online Returns  
- Warehouse Returns  
- Store Returns

### End-to-end intelligence to optimize returns

Blue Yonder Smart Disposition engine leverages data-driven decisioning to power workflows, optimize returns journeys and ensure every return is routed for maximum value.

[Learn More](/content/solutions/returns-management/smart-disposition "Learn More"/index.html) [Calculate your ROI](https://now.blueyonder.com/returns-roi-calculator "Calculate your ROI")

### Convenient returns that build loyalty and drive the next purchase

Fully brandable self-service kiosks let customers drop off returns in seconds - with the option to add coupons and offers that convert a return into the next purchase.

[Learn More](/content/solutions/returns-management/drop-off-kiosk "Learn More"/index.html) [Calculate your ROI](https://now.blueyonder.com/returns-roi-calculator "Calculate your ROI")

### The digital front door to an intelligent reverse supply chain.

Personalized returns journey with real-time intelligence to make online returns smarter and easier for you.

[Learn More](/content/solutions/returns-management/online-returns "Learn More"/index.html) [Calculate your ROI](https://now.blueyonder.com/returns-roi-calculator "Calculate your ROI")

### Easy, streamlined Warehouse Returns

Automated workflows, agentic disposition decisions, and integrated return-to-vendor and recommerce routes to cut labour cost, speed restock, and recover value that would otherwise be lost.

[Learn More](/content/solutions/returns-management/warehouse-returns "Learn More"/index.html) [Calculate your ROI](https://now.blueyonder.com/returns-roi-calculator "Calculate your ROI")

### Smarter Store Returns, Seamlessly Managed

Seamlessly manage your in-store returns process with intelligent, connected workflows at the store level to enhance customer experience, improve associate efficiency, and maximize inventory recovery by instantly routing returned items for maximum value; whether back to shelf, warehouse, or resale.

[Learn More](/content/solutions/returns-management/store-returns "Learn More"/index.html)

## Three ways returns become strategic supply:

### Optimised inventory

Route every return to the location with the highest resale potential. Restock returned inventory faster and avoid unnecessary markdowns.

### Reduced cost of returns

Send returns to the right destination the first time. Route waste-bound items to return-to-vendor or recommerce to recover value.

### Returns worth returning for

Deliver fast refunds, flexible policies, and convenient return options via online, in-store, or via drop-off kiosk. Build loyalty without applying costly policies universally.

### Enhance performance and growth with Professional Services

Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.

[Learn More](/content/solutions/services "Learn More"/index.html)

### Move Beyond the Four Walls of the Warehouse

Powered by the Blue Yonder Network connecting retailers, carriers, and third-party partners across the reverse supply chain to move returns faster, cheaper with less waste.

[Learn More](/content/why-blue-yonder/blue-yonder-network "Learn More"/index.html)

## Success stories in Returns Management

### Australia Post

### Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

[Learn More](/content/customers/australia-post "Learn More"/index.html)

### Leading E-commerce Company

### How our automated returns solution has helped the world’s largest retailer save staff time and improve CX

[Learn More](/content/customers/leading-ecommerce-company "Learn More"/index.html)

## Any questions?

### Let’s talk!

[Chat Now](/content/solutions/returns-management#chat-now "Open a chat window"/index.html) [Contact Us](/content/contact-us "Fill out a contact form"/index.html)