Returns Management Software (RMS) | Blue Yonder

Returns Management

Returns Management

Transform returns from a cost center into a strategic advantage across one connected reverse supply chain.

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A smarter, connected AI-driven reverse supply chain

Powered by Smart Disposition, and embedded AI across every stage of return – From initiation to reclaimed inventory back on the shelf.

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Proven results for our customers

0 million returns handled each year
+0 NPS across millions of returns
0.00 out of 3 CSAT scores across millions of consumers

Transform Returns Management with Blue Yonder

End-to-end intelligence to optimize returns

Blue Yonder Smart Disposition engine leverages data-driven decisioning to power workflows, optimize returns journeys and ensure every return is routed for maximum value.

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Convenient returns that build loyalty and drive the next purchase

Fully brandable self-service kiosks let customers drop off returns in seconds - with the option to add coupons and offers that convert a return into the next purchase.

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The digital front door to an intelligent reverse supply chain.

Personalized returns journey with real-time intelligence to make online returns smarter and easier for you.

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Easy, streamlined Warehouse Returns

Automated workflows, agentic disposition decisions, and integrated return-to-vendor and recommerce routes to cut labour cost, speed restock, and recover value that would otherwise be lost.

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Smarter Store Returns, Seamlessly Managed

Seamlessly manage your in-store returns process with intelligent, connected workflows at the store level to enhance customer experience, improve associate efficiency, and maximize inventory recovery by instantly routing returned items for maximum value; whether back to shelf, warehouse, or resale.

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Three ways returns become strategic supply:

Optimised inventory

Route every return to the location with the highest resale potential. Restock returned inventory faster and avoid unnecessary markdowns.

Reduced cost of returns

Send returns to the right destination the first time. Route waste-bound items to return-to-vendor or recommerce to recover value.

Returns worth returning for

Deliver fast refunds, flexible policies, and convenient return options via online, in-store, or via drop-off kiosk. Build loyalty without applying costly policies universally.

Enhance performance and growth with Professional Services

Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.

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Move Beyond the Four Walls of the Warehouse

Powered by the Blue Yonder Network connecting retailers, carriers, and third-party partners across the reverse supply chain to move returns faster, cheaper with less waste.

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Success stories in Returns Management

Australia Post

Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

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Leading E-commerce Company

How our automated returns solution has helped the world’s largest retailer save staff time and improve CX

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Any questions?

Let’s talk!

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